FAQs

Q: I’d like to speak with someone and see a product before purchasing—can I do this?

A: Absolutely. Our sales team will work closely with you to understand your needs and guide you to the right solution. We can share detailed photos, videos, and virtual walk-throughs of similar builds, as well as run online design reviews so you can see exactly what you’re getting. Where possible, we can also arrange site visits or connect you with existing customers, so you can experience our products in the real world.

Q: Can I easily get replacement parts and back up support if needed?

A: Yes. We carry a full range of spare parts for our trailers and truck bodies, with fast delivery available anywhere in New Zealand to keep downtime to a minimum.
You’ll also be supported by our team and a network of approved service agents nationwide, so help is never far away.
Our commercial customers have access to our online portal for streamlined parts ordering, maintenance tracking, and full fleet support.

Q: If there is no reseller nearby, how do I purchase?

A: Our sales team deal directly with our customers, so location is never a barrier. From initial enquiry through to build and delivery, we’ll handle everything with you. We can arrange delivery anywhere in New Zealand, and you’ll be supported after sale by our team and a network of approved support agents nationwide.

Q: Will you custom build for me?

A: We don’t reinvent the wheel — we refine it.
Our range is built on proven designs, with the flexibility to customise key features to suit your job. We’ll work alongside you to get the right fit, without compromising on strength, safety, or reliability.

Q: What are your typical build and delivery timeframes?

A: Lead times vary depending on the build and current workload, but we’ll provide a clear timeframe upfront and keep you informed throughout the process.
Our focus is on delivering on time while maintaining the quality and finish Staunch is known for.

Q: What happens if something goes wrong?

A: We stand behind every build. If something isn’t right, we’ll work with you to resolve it quickly and fairly.
With lifetime Staunch support and a nationwide service network, you’re never left on your own.

Q: How do you make sure the build is right for my application?

A: We take the time to understand how you actually use your equipment. Through design reviews, real-world insights, and proven configurations, we ensure the final product is fit for purpose — not just built to a specification.

Q: Can you support my entire fleet?

A: Yes. We support both Staunch and non-Staunch assets through our systems and team, helping you manage maintenance, track performance, and keep your fleet running efficiently over the long term.

Q: Do you work with customers across New Zealand?

A: Yes. We work with customers nationwide, with delivery, support, and approved service agents available throughout New Zealand.